THIS VOIP CUSTOMER AGREEMENT (“AGREEMENT”) DESCRIBES THE
TERMS AND CONDITIONS UNDER WHICH THE (“WEBCENTRICK LLP,” “WE,”
“US”) WILL PROVIDE ITS VOICE OVER INTERNET PROTOCOL
SERVICES TO YOU ON PREPAID BASIS ALONG WITH EQUIPMENTS
AND DESIRED MATERIALS.
IF YOU ARE A NEW CUSTOMER, YOUR ACTIVATION OF AN ACCOUNT
AND RECEIPT OF THE VOIP SERVICES SHALL CONSTITUTE YOUR
ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND
CONDITIONS WILL BE LEGALLY BINDING UPON YOU.
For purposes of this Agreement the terms “You,” “Your” and “Customer”
refer to you, the WEBCENTRICK LLP customer.
Thank you for choosing WEBCENTRICK LLP for your VoIP Services. WEBCENTRICK LLP is
happy to answer any questions you may have and to provide you with
technical and other customer support through the following email
address:
support@webcentrick.com
and, for general knowledge, try our website at www.webcentrick.com
THE VOIP SERVICES

a. Services Defined. The VoIP Services convert voice communications
into Internet protocol (“IP”) for two-way calling, and provide a range
of other related features and functionalities. You can find more
information about the VoIP Services at www.webcentrick.com (or at an
alternate site if we so notify you).

THIS AGREEMENT INCORPORATES BY REFERENCE ANY
PRICING INCLUDED ONTHE WEBCENTRICK LLP WEBSITE. WEBCENTRICK LLP’s
contractors may perform some or all of WEBCENTRICK LLP’s duties and
obligations under this Agreement.
b. VoIP Services versus traditional telephone services. The VoIP
Services are not traditional telephone services, and we provide
them on an as-is basis. Important distinctions exist between
traditional telephone services and the VoIP Services. Some but not
all of these distinctions are outlined in this Agreement. The VoIP
Services are subject to different regulatory treatment than
traditional telephone services. This treatment may limit or
otherwise affect your rights and remedies before regulatory
agencies and courts.
c. Changes in Services offered. WEBCENTRICK LLP reserves the right to
change the VoIP Services that we offer, and our prices or fees
related to such VoIP Services at any time. If the change affects you,
we will provide you Notice (as defined in Section 14.b) of the change
and its effective date. Changes in prices will become effective upon
the prior notice of 7days or in exceptional circumstances or In
urgency with 24 hours Notice under Section 14.b, posting on our
website at www.webcentrick.com.

d. Acceptable use policy. You agree to ensure that all uses of the
WEBCENTRICK LLP Equipment and the VoIP Services installed at your
premises (“use” or “uses”) are legal and that all uses by you or by
any other person, whether authorized by you or not (“user”), comply
with all applicable laws, regulations, and written and electronic
instructions for use. WEBCENTRICK LLP reserves the right to act
immediately and without Notice to terminate or suspend the VoIP
Services and to remove from the VoIP Services any information
transmitted by or to you or users if WEBCENTRICK LLP determines that
such use or information does not conform with the requirements
set forth in this Agreement, interferes with WEBCENTRICK LLP’s ability to
provide the VoIP Services to you or others, or reasonably believes
that such use or information may violate any laws or regulations.
WEBCENTRICK LLP’s action or inaction under this Section shall not
constitute review or approval of your or any other users’ use or
information.
E. Service distinctions
a. VoIP service is not a telecommunications service. This service is
subject to different regulatory treatment than telecommunications
service.
b. Events beyond our control may affect your service such as power
outages, fluctuations in the internet, and outages/issues with
upstream backbone providers, etc.
c. You acknowledge that our service may not be compatible with all
non-voice communications equipment, including, but not limited to

THIS VOIP CUSTOMER AGREEMENT (“AGREEMENT”) DESCRIBES THE
TERMS AND CONDITIONS UNDER WHICH THE (“WEBCENTRICK LLP,” “WE,”
“US”) WILL PROVIDE ITS VOICE OVER INTERNET PROTOCOL
SERVICES TO YOU ON PREPAID BASIS ALONG WITH EQUIPMENTS
AND DESIRED MATERIALS.
IF YOU ARE A NEW CUSTOMER, YOUR ACTIVATION OF AN ACCOUNT
AND RECEIPT OF THE VOIP SERVICES SHALL CONSTITUTE YOUR
ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND
CONDITIONS WILL BE LEGALLY BINDING UPON YOU.
For purposes of this Agreement the terms “You,” “Your” and “Customer”
refer to you, the WEBCENTRICK LLP customer.
Thank you for choosing WEBCENTRICK LLP for your VoIP Services. WEBCENTRICK LLP is
happy to answer any questions you may have and to provide you with
technical and other customer support through the following email
address:
support@webcentrick.com
and, for general knowledge, try our website at www.webcentrick.com
THE VOIP SERVICES

a. Services Defined. The VoIP Services convert voice communications
into Internet protocol (“IP”) for two-way calling, and provide a range
of other related features and functionalities. You can find more
information about the VoIP Services at www.webcentrick.com (or at an
alternate site if we so notify you).

THIS AGREEMENT INCORPORATES BY REFERENCE ANY
PRICING INCLUDED ONTHE WEBCENTRICK LLP WEBSITE. WEBCENTRICK LLP’s
contractors may perform some or all of WEBCENTRICK LLP’s duties and
obligations under this Agreement.
b. VoIP Services versus traditional telephone services. The VoIP
Services are not traditional telephone services, and we provide
them on an as-is basis. Important distinctions exist between
traditional telephone services and the VoIP Services. Some but not
all of these distinctions are outlined in this Agreement. The VoIP
Services are subject to different regulatory treatment than
traditional telephone services. This treatment may limit or
otherwise affect your rights and remedies before regulatory
agencies and courts.
c. Changes in Services offered. WEBCENTRICK LLP reserves the right to
change the VoIP Services that we offer, and our prices or fees
related to such VoIP Services at any time. If the change affects you,
we will provide you Notice (as defined in Section 14.b) of the change
and its effective date. Changes in prices will become effective upon
the prior notice of 7days or in exceptional circumstances or In
urgency with 24 hours Notice under Section 14.b, posting on our
website at www.webcentrick.com.

d. Acceptable use policy. You agree to ensure that all uses of the
WEBCENTRICK LLP Equipment and the VoIP Services installed at your
premises (“use” or “uses”) are legal and that all uses by you or by
any other person, whether authorized by you or not (“user”), comply
with all applicable laws, regulations, and written and electronic
instructions for use. WEBCENTRICK LLP reserves the right to act
immediately and without Notice to terminate or suspend the VoIP
Services and to remove from the VoIP Services any information
transmitted by or to you or users if WEBCENTRICK LLP determines that
such use or information does not conform with the requirements
set forth in this Agreement, interferes with WEBCENTRICK LLP’s ability to
provide the VoIP Services to you or others, or reasonably believes
that such use or information may violate any laws or regulations.
WEBCENTRICK LLP’s action or inaction under this Section shall not
constitute review or approval of your or any other users’ use or
information.
E. Service distinctions
a. VoIP service is not a telecommunications service. This service is
subject to different regulatory treatment than telecommunications
service.
b. Events beyond our control may affect your service such as power
outages, fluctuations in the internet, and outages/issues with
upstream backbone providers, etc.
c. You acknowledge that our service may not be compatible with all
non-voice communications equipment, including, but not limited to

home security systems, satellite television systems, fax machines,
computer modems, medical equipment, etc.
d. By signing up for this service through Direct Communications, you
waive all claims against interference or disruption of these services
and equipment. We do not guarantee the service of modems and
faxes over the VoIP system. Some devices work fine communicating
with this type of service, while others do not.
e. Direct Communications is required by law to cooperate with law
enforcement and investigative government agencies. When a lawful
request is made by a law enforcement or relevant government
agency we are required to disclose your name, phone number,
credit information and other personal information about your
account, use of service, length of service, IP address etc. to the
requesting agency.
f. Directory listing. The phone number that you use with the VoIP
Services will not be listed in any directories.
  1. BILLING POLICIES AND PAYMENTS FOR THE VOIP SERVICES
    a. Billing and payment. You agree to pay all amounts billed for the
    VoIP Services and to pay all taxes, fees and other charges, if any,
    which are now or may in the future be assessed on the VoIP
    Services you receive from us, including to recover amounts that we
    may be required by governmental or quasi-governmental
    authorities to collect from or to pay to others in support of
    statutory or regulatory programs such as universal service fees in
    excess of prepaid amount paid by you.
    Billing difference i.e. excessive bill from your switch will not be
    entertained by us, we will only check our billing system for any
    billing difference if we find it perfect then we are not liable to pay
    the refunds.
    Any billing dispute will get resolved within 72 working hours till
    which the services will be put on hold.
    Rates are subject to change with prior sudden notice to you.
    b. Service Activation Date.Billing for the VoIP Services will
    commence after verifying customer identity and address proof as its
    internet telephony.
    c. Payment. Payment for equipment such as switch, server, DIDs &
    Toll free numbers shall be given by you separate from the actual
    VOIP process charges, in advance a meagre amount of
    $25 or INR 2,000 shall be given by you as a security deposit which
    may be returned to you after the termination of this agreement by
    anyways except on default made on your part.
    e. Failure to make payments, bankruptcy, insolvency. If you at any
    time fail, neglect, or refuse to make timely payments hereunder, or
    if a petition in bankruptcy shall be filed on your behalf or against
    you, or if you take advantage of any insolvency law or become
    insolvent or make an assignment for the benefit of creditors, or if a
    receiver, liquidator, or trustee is appointed for your property or
    affairs, we shall be wholly relieved from our obligations hereunder.
    f. Costs of collection. If we use a collection agency or attorney to
    collect money you owe us or to assert any other right which we may
    have against you, you agree to pay the reasonable costs of

    collection or other action. These costs might include, but are not
    limited to, the costs of a collection agency, reasonable attorney’s
    fees and court costs. If there are billing errors or other requests for
    credit, you can contact our customer support center by telephone
    or in writing. You must contact us within 60 days of the time you
    receive the billing statement for which you are seeking corrections.
    Failure to timely notify us of a dispute shall constitute acceptance
    of the bill. Undisputed portions of the billing statement must be
    paid before the next billing statement is issued to avoid an
    administrative fee for late payment. All payments for VoIP Services
    must be made directly by you to us. WEBCENTRICK LLP shall have no
    obligation to provide VoIP Services for which payment is made by
    you to a third party.
    g. Additional charges. In addition to the amounts due for the VoIP
    Services, you agree to pay the fees referenced below (“Fees”) when
    applicable. WEBCENTRICK LLP reserves the right to increase these Fees or
    add additional Fees in the future, in our sole discretion, upon the
    earlier of 30 days’ Notice to you under Section 14.b, or 30 days
    from posting on our website at www.WEBCENTRICK LLP.com .
    Returned Payment Fee – 2000 INR or $30.Whichever is
    higher
    Installation Charge – DID & TFN starts from $5- $50.
    Local Number Portability Charge Starts from- $10 to $60
    Number Change Charge – Setup along with one month
    advance.

    In the event that special construction or networking is needed
    or requested by the customer, additional technical labor is
    billed at Rs 3,000 or $50/hr or whichever is higher.
    g. Rounding of Fractional Charges. If a computed charge includes a
    fraction of a paisa, the fraction is rounded up to the nearest whole
    rupee.
    h. Third-Party Charges That Are Your Responsibility. The VoIP
    Services may allow you to access “dial-up” Internet service
    providers, other enhanced service providers, and other third-party
    providers. You acknowledge that you may incur charges with such
    providers that are separate and apart from the amounts charged by
    us. You agree that all charges payable to third parties, including all
    applicable taxes, are your sole responsibility. In addition, you are
    solely responsible for protecting the security of credit card
    information provided to others in connection with such
    transactions.
    i. Term Agreements. If you enter into a Term Agreement for the VoIP
    Services and your account is past due, WEBCENTRICK LLP may, at its
    option, suspend your VoIP Services until payment is received,
    and/or terminate the Term Agreement. In the event that WEBCENTRICK LLP
    early terminates the Term Agreement as a result of your account
    being past due, you will be required to pay 100% of the monthly
    recurring fees for each month remaining in the Term Agreement.
    j. Credit inquiries. You authorize WEBCENTRICK LLP to make inquiries and
    receive information about your credit from others, to enter this
    information in your file, and to disclose this information concerning
    you to appropriate third parties for reasonable business purposes.
  2. TERMINATION OF THIS AGREEMENT
    If WEBCENTRICK LLP receives any complain from its carrier/vendor for any miss-use or un-lawful use of any product/services provided, WEBCENTRICK LLP holds the rights to permanently close customers account without any notice and $50 or INR 5,000 fine will be imposed on clients account.
    a. Continuation of Service. Your VoIP Services will continue until
    cancelled as provided for in Section 3.b below, or until otherwise
    terminated under the terms of this Agreement. If you have a Term
    Agreement with WEBCENTRICK LLP, after the expiration of the Term,
    WEBCENTRICK LLP will continue to provide the VoIP Services on a month to-month basis under the terms of this Agreement until cancelled
    or terminated as provided in this Agreement.
    b. How to cancel.
    i. Month-to-month accounts. You have the right to cancel the VoIP
    Services for any reason at any time by notifying WEBCENTRICK LLP via
    telephone or in writing at the phone number or address set forth
    above. For month- to-month accounts, the cancellation will be
    effective at the end of the period covered by the last monthly bill.
    No refunds or credits will be provided in connection with the
    cancellation of month-to-month accounts.
    ii. Term Agreements. If you have a Term Agreement, the cancellation
    will be effective as of the date the Term Agreement expires. Because
    you are receiving a discounted price in exchange for the Term
    Agreement, in the event that you cancel the VoIP Services prior to
    expiration of Term Agreement, you understand and agree that you
    are not entitled to any refund or credit for the unused portions of

    the Term Agreement and that WEBCENTRICK LLP has the right to retain
    any prepaid monies as liquidated damages. Please be aware that
    certain promotional offers have a Term Agreement.
    c. Termination by WEBCENTRICK LLP. WEBCENTRICK LLP has the right to terminate
    your VoIP Services at any time without providing notice to you if: (i)
    you fail to pay your bill when it is due; (ii) we receive confirmation
    that you have received the VoIP Services, or any part of the VoIP
    Services without paying for them; or (iii) you otherwise violate the
    terms of this Agreement.
    d. Outstanding balance. If your VoIP Services are cancelled for any
    reason, you are still responsible for payment of all outstanding
    balances accrued, including any applicable fees.
    e. Charges nonrefundable. You understand that charges for the VoIP
    Services, once charged to your account, are nonrefundable.
  3. CUSTOMER EQUIPMENT, DOWNLOADS, RESTRICTIONS ON
    SOFTWARE
    WEBCENTRICK LLP will not be responsible for ACD (Average call duration)
    and ASR (Average seizure ratio)of your traffic.
    WEBCENTRICK LLP will not be responsible in case of loss of any data in
    case of default on your side, equipment, it is suggested that you
    shall keep backups of your data to save time, money and value of
    this clause.
    a. “Customer Equipment” That You Must Provide. In order for you to
    receive the VoIP Services you are required to provide certain
    equipment such as a phone handset or equivalent, phone inside

    wire and outlets, and a powered electrical outlet. Equipment
    provided by you will be deemed “Customer Equipment” under this
    Agreement. Because we may have limited ability to install wire or
    outlets in a rental property, you may wish to provide a cordless
    phone if you live in an apartment so that you can use the VoIP
    Services throughout your dwelling.
    b. Downloads. To optimize the performance of its network, WEBCENTRICK LLP
    reserves the right to alter software in the WEBCENTRICK LLP Equipment
    and Customer Equipment (as defined above) through periodic
    downloads. WEBCENTRICK LLP will use commercially reasonable efforts to
    schedule these downloads in a manner that results in the least
    amount of interference with or interruption to your VoIP Services.
    c. Restrictions on software. The WEBCENTRICK LLP Equipment and
    MTA/EMTA contain certain components and software which are
    proprietary to WEBCENTRICK LLP or its licensors. You agree that you will
    not try to reverse-engineer, decompile or disassemble any software
    or hardware contained within the WEBCENTRICK LLP Equipment or
    MTA/EMTA. Such actions are strictly prohibited and may result in
    the termination of your VoIP Services and legal action.
    d. Ownership and specifications of Customer Equipment
    i. Ownership. You represent that you either own the Customer
    Equipment or have the right to use that equipment in connection
    with the VoIP Services. WEBCENTRICK LLP shall have no obligation to
    provide, maintain, or service the Customer Equipment (including
    but not limited to any MTA/EMTA (If any) that you have
    purchased).

    ii. Specifications for Customer Equipment and Internet connection.
    Any Customer Equipment that you use in connection with the VoIP
    Services must meet WEBCENTRICK LLP’s current minimum technical and
    other requirements. You may not use the VoIP Services without an
    WEBCENTRICK LLP broadband Internet connection.
    iii. Non-Recommended Configurations. If you install or use in
    connection with the VoIP Services Customer Equipment or an
    Internet connection that does not comply with Section 4.d.ii above
    (a “Non-Recommended Configuration”), you agree that (i) you will
    not be entitled to customer support relating to any issues other
    than the quality of the signal delivered to the MTA/EMTA; and (ii)
    the following limitation of liability shall apply: WEBCENTRICK LLP, ITS
    EMPLOYEES, OFFICERS, AGENTS, AFFILIATES, CONTRACTORS,
    REPRESENTATIVES AND THIRD-PARTY PROVIDERS
    (COLLECTIVELY “WEBCENTRICK LLP PARTIES”) MAKE NO WARRANTY
    THAT A NON-RECOMMENDED CONFIGURATION WILL ENABLE
    YOU TO SUCCESSFULLY INSTALL, ACCESS, OPERATE, OR USE
    THE VOIP SERVICES. YOU ACKNOWLEDGE THAT ANY SUCH
    INSTALLATION, ACCESS, OPERATION, OR USE COULD CAUSE
    DAMAGE TO CUSTOMER EQUIPMENT. NONE OF THE WEBCENTRICK LLP
    PARTIES SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY
    SUCH DAMAGE, NOR FOR ANY INJURIES OR DAMAGES
    RESULTING THEREFROM, INCLUDING INJURIES OR DAMAGES
    RESULTING FROM FAILURE OF 911/E911, OR DIALING
    ASSOCIATED WITH A SECURITY SYSTEM. The foregoing limitation
    of liability is in addition to and shall not limit any other limitation
    of liability set forth in this Agreement.

    IV. Retention of Rights. WEBCENTRICK LLP and its third-party providers
    reserve the right both during the term of this Agreement and upon
    its termination to delete your voicemail, data, files, or other
    customer information that is stored on WEBCENTRICK LLP’s or its
    suppliers’ servers or systems, in accordance with their storage
    policies. You understand and acknowledge that we shall have no
    liability whatsoever as a result of the loss or removal of any such
    voicemail, data, files, or other customer information.
  4. WEBCENTRICK LLP’S ACCESS TO CUSTOMER PREMISES:
    i. Access. From time to time, WEBCENTRICK LLP may need to enter the
    premises at which you will use the VoIP Services (“Premises”) in
    order to install, maintain, inspect, repair, and remove the
    WEBCENTRICK LLP Equipment. Accordingly, you authorize WEBCENTRICK LLP and
    its employees, agents, contractors, and representatives to enter the
    Premises as necessary, at a time agreeable to you and us.
    ii. Authorization for Access. You warrant either that you are the
    owner of the Premises, or if you are a tenant, that you have the
    authority to afford us access to the Premises. If you are not the
    owner of the Premises, you agree to supply us, if we ask, the
    owner’s name and address, and evidence or written consent from
    the owner that the owner has authorized you to grant access to the
    Premises and to install equipment.
  5. INCOMPATIBILITY OF THE VOIP SERVICES WITH CERTAIN
    EQUIPMENT, SERVICES, AND ACTIVITIES

    a. Incompatible Equipment and Services. You acknowledge and
    understand that the VoIP Services may not support or be compatible
    with:
    i. Non-Recommended Configurations as defined in Section 4.d.iii
    (including but not limited to MTA/EMTAs not provided by
    WEBCENTRICK LLP);
    ii. Certain non-voice communications equipment, including but not
    limited to alarm or home security systems that make automatic
    phone calls; medical monitoring devices; certain fax machines; and
    certain “dial-up” modems;
    iii. Rotary-dial phone handsets, pulse-dial phone handsets, and
    models of other voice-related communications equipment such as
    answering machines and traditional Caller ID units;
    vi. Other call types not expressly set forth in our product literature
    (e.g., outbound shore-to-ship calling and outbound satellite
    calling).
    BY ACCEPTING THIS AGREEMENT, YOU WAIVE ALL CLAIMS
    AGAINST THE WEBCENTRICK LLP PARTIES FOR INTERFERENCE,
    DISRUPTION, OR INCOMPATIBILITY BETWEEN WEBCENTRICK LLP’S
    EQUIPMENT (IF ANY) OR THE VOIP SERVICES AND ANY OTHER
    SERVICE, SYSTEMS, OR EQUIPMENT. IN THE EVENT OF SUCH
    INTERFERENCE, DISRUPTION, OR INCOMPATIBILITY, YOUR
    SOLE REMEDY SHALL BE TO TERMINATE THE SERVICES IN
    ACCORDANCE WITH SECTION 3.
    c. You Assume the Risk of High-Risk Activities. As further described
    in Section 12(a), The VoIP Services are not represented as fail-safe.

    They are not designed for use in situations where error-free or
    uninterrupted service is essential. You expressly assume the risk of
    any damages from high-risk activities involving vital
    communications in which an error or interruption in the VoIP
    Services could lead to material injury to business, persons,
    property, or the environment.
    d. That if you are taking any kind of customized rates in exchange of
    committed volume then they are liable to maintain minimum of
    85% of the committed volume if they fail to give minimum of 85%
    rate volume then we hold the rights to change the rates to the
    standard pricing with sudden notice.
  6. CUSTOMER PRIVACY.
    You have certain privacy rights under federal law. Please see the
    Subscriber Privacy Notice for more information. The Subscriber
    Privacy Notice is available on WEBCENTRICK LLP’s website.
  7. LIMITS ON YOUR USE OF THE SERVICES
    a. Residential Use Only. Unless you subscribe to a service plan that
    expressly permits otherwise, you agree to use the VoIP Services
    solely in a private residence; in living quarters in a hotel, hospital,
    dormitory, sorority or fraternity house, or boarding house; or in the
    residential portion of a premises which is used for both business
    and residential purposes. Without limiting the generality of the
    foregoing, you agree to use the VoIP Services only for personal and
    non-commercial purposes, however, you are permitted to use the
    VoIP Services to make business calls that are incidental to your

    personal and non-commercial use of the VoIP Services. You may
    not resell the VoIP Services. You expressly agree not to use the VoIP
    Services for auto-dialing, continuous or extensive call forwarding,
    telemarketing, fax broadcasting or fax blasting, or for any other use
    that results in excessive usage inconsistent with normal residential
    calling patterns. If we determine, in our sole discretion, that the
    VoIP Services are being used in violation of this Agreement, we
    reserve the right to immediately and without Notice to terminate or
    modify the VoIP Services and to assess additional charges for each
    month in which excessive usage occurred.
    b. No resale. You agree and represent that you are buying the VoIP
    Services for your own personal use only and that you will not resell
    or permit another to resell the VoIP Services as only resellers are
    permitted to resell the VOIP services without any commitment of
    white labeled reseller ship.
    c. No tampering with the VoIP Services. You shall not attempt to
    hack or otherwise disrupt the VoIP Services or make any use of the
    VoIP Services that is inconsistent with this Agreement or their
    intended purpose. We reserve the right to terminate your VoIP
    Services if we believe, in our sole and absolute discretion, that
    you have tampered with the VoIP Services. In the event of such
    termination, you will remain responsible for charges to the end of
    the month of termination, any unbilled charges, and a termination
    fee, all of which will be immediately due and payable.
  8. REPRESENTATIONS AND WARRANTIES OF CUSTOMER. You
    represent and warrant that you are at least 18 years of age.
  9. TRANSFER OF VOIP SERVICES OR PHONE NUMBER.
    a. If you are switching to the VoIP Services from another service
    provider, you may not be able to transfer your existing phone
    number to the VoIP Services. If you are able to transfer (“port”) your
    existing phone number to the VoIP services, you may be charged a
    fee by WEBCENTRICK LLP to complete the transfer.
    b. To transfer your phone number from WEBCENTRICK LLP to another
    provider, you must place the order to transfer the VoIP Services
    with your new service provider. You cannot place the order with
    WEBCENTRICK LLP. WEBCENTRICK LLP will release your phone number to your
    new service provider, provided that:
    (i) Your new service provider submits a properly completed transfer
    request to WEBCENTRICK LLP;
    (ii) Your new service provider will accept transfer of the phone number
    without delay or charge to WEBCENTRICK LLP; and
    (iii) Transfer of your existing phone number to the new service provider
    will not violate applicable law or our policies and procedures. You
    may be charged a fee by WEBCENTRICK LLP to complete the transfer (“port”)
    of your number to a new service provider.
    c. Applicable number porting fees can be found at www.webcentrick.com
  10. LIMITATION OF LIABILITY; INDEMNIFICATION; NO
    WARRANTIES; WARNINGS
    a. Limited warranty. THE VOIP SERVICES ARE PROVIDED “AS IS,”
    WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR

    IMPLIED. NONE OF THE WEBCENTRICK LLP PARTIES WARRANT THAT
    THE VOIP SERVICES WILL MEET YOUR REQUIREMENTS,
    PROVIDE UNINTERRUPTED USE, OR OPERATE AS REQUIRED,
    WITHOUT DELAY, OR WITHOUT ERROR. NONE OF THE
    WEBCENTRICK LLP PARTIES WARRANT THAT ANY COMMUNICATIONS
    WILL BE TRANSMITTED IN “UNENCRYPTED” FORM. ALL
    REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS
    OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY
    WARRANTIES OF PERFORMANCE, NON-INFRINGEMENT, FITNESS
    FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE
    HEREBY EXCLUDED.
    b. Limitation of WEBCENTRICK LLP Parties’ liability. EXCEPT AS
    SPECIFICALLY PROVIDED IN THIS AGREEMENT, IN NO
    CIRCUMSTANCE AND UNDER NO LEGAL THEORY (INCLUDING
    BUT NOT LIMITED TO TORT, CONTRACT, OR OTHERWISE),
    SHALL THE WEBCENTRICK LLP PARTIES HAVE ANY LIABILITY TO YOU OR
    TO ANY PERSON OR ENTITY FOR (i) ANY DIRECT, INDIRECT,
    INCIDENTAL, SPECIAL, TREBLE, PUNITIVE, EXEMPLARY, OR
    CONSEQUENTIAL LOSSES OR DAMAGES, INCLUDING BUT NOT
    LIMITED TO LOSS OF PROFITS, LOSS OF EARNINGS, LOSS OF
    BUSINESS OPPORTUNITIES, OR PERSONAL INJURIES
    (INCLUDING DEATH), RESULTING DIRECTLY OR INDIRECTLY
    OUT OF, OR OTHERWISE ARISING IN CONNECTION WITH, THE
    INSTALLATION, SELF-INSTALLATION, MAINTENANCE, FAILURE,
    REMOVAL, OR USE OF THE VOIP SERVICES, INCLUDING BUT
    NOT LIMITED TO: LACK OF 911/E911 SERVICES OR DIALING
    ASSOCIATED WITH A SECURITY SYSTEM OR WEBCENTRICK LLP
    EQUIPMENT OR YOUR RELIANCE ON OR USE OF WEBCENTRICK LLP
    EQUIPMENT OR THE VOIP SERVICES, INCLUDING BUT NOT
    LIMITED TO ANY MISTAKES, OMISSIONS, INTERRUPTIONS,
    FAILURES OR MALFUNCTIONS, ERRORS, DEFECTS, DELAYS IN
    OPERATION, DELAYS IN TRANSMISSION, LOSS OF INFORMATION
    OR DATA, OR FAILURE OF PERFORMANCE OF WEBCENTRICK LLP
    EQUIPMENT OR THE VOIP SERVICES; OR (ii) ANY LOSSES,
    CLAIMS, DAMAGES, EXPENSES, LIABILITIES, OR COSTS
    (INCLUDING LEGAL FEES) RESULTING DIRECTLY OR
    INDIRECTLY OUT OF, OR OTHERWISE ARISING IN CONNECTION
    WITH, ANY ALLEGATION, CLAIM, SUIT, OR OTHER PROCEEDING
    BASED UPON A CONTENTION THAT THE USE OF WEBCENTRICK LLP
    EQUIPMENT OR THE VOIP SERVICES BY YOU OR ANY OTHER
    PERSON OR ENTITY INFRINGES THE COPYRIGHT, PATENT,
    TRADEMARK, TRADE SECRET, CONFIDENTIALITY, PRIVACY, OR
    OTHER INTELLECTUAL PROPERTY RIGHTS, OR CONTRACTUAL
    RIGHTS OF ANY THIRD PARTY.
    c. Customer’s Indemnification of WEBCENTRICK LLP Parties. EXCEPT AS
    OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT, YOU
    AGREE TO DEFEND, INDEMNIFY, AND HOLD THE WEBCENTRICK LLP
    PARTIES HARMLESS FROM CLAIMS OR DAMAGES RELATING TO
    OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR
    YOUR AND YOUR USERS’ USE OF THE VOIP SERVICES OR ANY
    WEBCENTRICK LLP EQUIPMENT OR MTA/EMTA (If Any) PROVIDED BY
    WEBCENTRICK LLP (IF ANY), INCLUDING BUT NOT LIMITED TO ANY
    CLAIMS OR DAMAGES ARISING OUT OF THE LACK OF 911/E911
    SERVICES OR DIALING ASSOCIATED WITH A SECURITY
    SYSTEM.YOU AGREE THAT NONE OF THE WEBCENTRICK LLP PARTIES
    SHALL BE RESPONSIBLE FOR ANY THIRD-PARTY CLAIMS THAT

    ARISE FROM YOUR USE OF THE VOIP SERVICES, WEBCENTRICK LLP
    EQUIPMENT, OR ANY MTA/EMTA PROVIDED BY WEBCENTRICK LLP.
    FURTHER, YOU AGREE TO REIMBURSE US FOR ALL COSTS AND
    EXPENSES RELATED TO THE DEFENSE OF ANY SUCH CLAIMS.
    d. Limitations on WEBCENTRICK LLP’s liability for Customer Equipment
    and software.Customer Equipment may be damaged or suffer
    service outages as a result of the installation, use, inspection,
    maintenance, repair, and removal of the WEBCENTRICK LLP VoIP Services,
    and upgrades to firmware or software embedded in the WEBCENTRICK LLP
    VoIP Services. Except for gross negligence or willful misconduct by
    us, none of the WEBCENTRICK LLP Parties shall have any liability
    whatsoever for any damage, loss, or destruction to the Customer
    Equipment. Use of certain features of the VoIP Services may require
    special software, applications, or access to web portals. WEBCENTRICK LLP
    makes no representation or warranty that any software or
    application installed on your computer or web portal does not
    contain a virus or other harmful feature. It is your sole
    responsibility to take appropriate precautions to protect any
    computer and other hardware of yours from damage to its software,
    files, and data as a result of any such virus or other harmful
    feature. We are not required to provide you with any assistance in
    removal of viruses. If we decide, in our sole discretion, to install or
    run virus check software on your computer, we make no
    representation or warranty that the virus check software will detect
    or correct any or all viruses. You acknowledge that you may incur
    additional charges for any service call made or required on account
    of any problem related to a virus or other harmful feature detected
    on your system. NONE OF THE WEBCENTRICK LLP PARTIES SHALL HAVE

    ANY LIABILITY WHATSOEVER FOR ANY DAMAGE TO OR LOSS OF
    ANY HARDWARE, SOFTWARE, FILES, OR DATA RESULTING
    FROM A VIRUS, ANY OTHER HARMFUL FEATURE, OR FROM ANY
    ATTEMPT TO REMOVE IT.
    e. Rights and remedies. Nothing contained in this Agreement shall
    be construed to limit WEBCENTRICK LLP’s rights and remedies available at
    law or in equity. Your sole and exclusive remedies under this
    Agreement are as expressly set forth in this Agreement. The liability
    of the WEBCENTRICK LLP Parties is limited as set forth by this Agreement,
    or, where applicable law limits such limitations of liability, to the
    maximum extent permitted by law.
    If we notice any client is sending spam traffic/ junk traffic an
    any given route then we hold the rights to block them without
    any prior notice until resolved in this case we will not issue
    any refund to you.
    f. Survival of Limitations. All representations, warranties,
    indemnifications, and limitations of liability contained in this
    Agreement shall survive the termination of this Agreement; any
    other obligations of the parties hereunder shall also survive, if they
    relate to the period before termination or if, by their terms, they
    would be expected to survive such termination.
    g. You agree that we are not responsible for any third party
    claims against us that arise from your use or your invitee’s use
    of the services. Further, you agree to reimburse us for all costs
    and expenses related to the defense of any such claims,
    including attorneys’ fees, unless such claims are based on our
    willful misconduct or gross negligence. This provision will

    continue to apply after the agreement ends. You also agree
    that no third party provider or their directors, officers or
    employees that are directly or indirectly associated with us in
    the performance of our services shall be liable to you for any
    special, indirect, incidental, consequential, reliance,
    exemplary, punitive or other damages arising out of a service
    failure.
  11. DISPUTE RESOLUTION.
    IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION
    CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF
    DISPUTES THROUGH FINAL AND BINDING ARBITRATION
    BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A
    JUDGE OR JURY OR THROUGH A CLASS ACTION. YOU
    CONTINUE TO HAVE CERTAIN RIGHTS TO OBTAIN RELIEF FROM
    A FEDERAL OR STATE REGULATORY AGENCY.
    In case of any dispute raised, the dispute will be tried to be
    resolved within 72 hours of initiation, the services agreed will be
    stayed on hold temporarily till the complete resolution of the
    disputes, and no party will withdraw any of its liability in due
    course.
    a. Binding Arbitration. The arbitration process established by this
    section is governed by the Arbitration and Conciliation Act, 1956.
    You have the right to take any dispute that qualifies to small claims
    court rather than arbitration. All other disputes arising out of or
    related to this Agreement (whether based in contract, tort, statute,
    fraud, misrepresentation or any other legal or equitable theory)
    must be resolved by final and binding arbitration. This includes
    any dispute based on any product, service or advertising having a
    connection with this Agreement and any dispute not finally
    resolved by a small claims court. The arbitration will be conducted
    by one (1) arbitrator using the procedures described by this
    Section.

    You have the right to be represented by counsel in arbitration. In
    conducting the arbitration and making any award, the arbitrator
    shall be bound by and strictly enforce the terms of this Agreement
    and may not limit, expand, or otherwise modify its terms.
    The Place of Arbitration shall be in Delhi being a neutral place,
    and the Courts of Delhi will have exclusive Jurisdiction to deal
    with the disputes arose in this agreement and related
    transactions.
    NO DISPUTE MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN
    AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR
    RESOLVED ON A CLASS-WIDE BASIS. THE ARBITRATOR MAY
    NOT AWARD DAMAGES THAT ARE NOT EXPRESSLY
    AUTHORIZED BY THIS AGREEMENT AND MAY NOT AWARD
    PUNITIVE DAMAGES OR ATTORNEYS’ FEES UNLESS SUCH
    DAMAGES ARE EXPRESSLY AUTHORIZED BY A STATUTE. YOU
    AND WEBCENTRICK LLP BOTH WAIVE ANY CLAIMS FOR AN AWARD OF
    DAMAGES THAT ARE EXCLUDED UNDER THIS AGREEMENT.
    b. Arbitration Information and Filing Procedures. Before you take a
    dispute to arbitration or to small claims court, you must first
    contact our customer account representatives at the customer
    service number on your WEBCENTRICK LLP bill for the Services, or write to
    us at admin@webcentrick.com, and give us an opportunity to resolve
    the dispute. Similarly, before WEBCENTRICK LLP takes a dispute to
    arbitration, we must first attempt to resolve it by contacting you. If
    the dispute cannot be satisfactorily resolved within sixty (60) days
    from the date you or WEBCENTRICK LLP is notified by the other of a
    dispute, then either party may then contact the
    ARBITRATOR/ATTORNEY and request arbitration of the dispute.
    Information about the arbitration process and the
    ARBITRATOR/ATTORNEY’s Arbitration Rules and its fees are
    available from the ARBITRATOR/ATTORNEY. Any arbitration shall
    remain confidential. Neither you nor WEBCENTRICK LLP may disclose the
    existence, content or results of any arbitration or award, except as
    may be required by law, or to confirm and enforce an award.

    ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATING TO THIS
    AGREEMENT MUST BE BROUGHT WITHIN THREE (3) MONTHS AFTER
    THE DATE THE BASIS FOR THE CLAIM OR DISPUTE FIRST
    ARISES.
    c. Fees and Expenses of Arbitration. You must pay the applicable
    ARBITRATOR/ATTORNEY filing fee when you submit your written
    request for arbitration to the ARBITRATOR/ATTORNEY. The
    ARBITRATOR/ATTORNEY’s filing fee and administrative expenses
    for a document arbitration will be decided by mutual consent of
    parties in accordance to the rules, except that for claims of less
    than one Lakh Rupees (Rs. 1,00,000), you will only be obligated to
    pay a filing fee of Fifty Thousand rupees (Rs. 50,000) and we will
    pay all of the ARBITRATOR/ATTORNEY’s other costs and fees.
    Unless applicable substantive law provides otherwise, each party
    will pay its own expenses to participate in the arbitration, including
    attorneys’ fees and expenses for witnesses, document production
    and presentation of evidence. The prevailing party may, however,
    seek to recover the ARBITRATOR/ATTORNEY’s fees and the
    expenses of the arbitrator from the other party.
  12. MISCELLANEOUS
    a. Physical Address/Change of Address. When setting up your
    account, you agree to provide us with the physical street address
    where VOIP services to be provided. A post office box does not
    constitute a physical address and is not sufficient to meet this
    requirement. You agree to give us prompt notice of your change of
    name, mailing address, physical address where WEBCENTRICK LLP services
    to be provided or telephone number. You may do this by notifying
    us at admin@webcentrick.com or in writing.
    b. Notice. If we send you notice, it will be considered given when
    deposited in the Post/ Courier, addressed to you at your billing
    address or hand-delivered to you, or sent to you via email to any
    WEBCENTRICK LLP email account. You acknowledge and agree that you are
    responsible for monitoring your WEBCENTRICK LLP email account for any
    notices. Our notice to you will also be effective if provided on your
    billing statement or by telephone. If you give notice to us, it will be
    deemed given when received by us at the address listed on the first
    page of this Agreement.
    c. Applicable Law. This Agreement, including all matters relating to
    its validity, construction, performance and enforcement, shall be
    governed by applicable Indian law, the laws and regulations of
    India and the local area where the VoIP Services are provided.
    These terms and conditions are subject to amendment,
    modification or termination if required by such regulations or laws.

If any provision in this Agreement is declared to be illegal or in
conflict with any law or regulation, that provision may be deleted or
modified, without affecting the validity of the other provisions.
d. Trademarks. Neither party may use the other party’s name,
trademarks, trade names or other proprietary identifying symbols
without the prior written approval of the other party.
e. Force majeure. WEBCENTRICK LLP shall not be liable for any delay or
failure in performance due to force majeure, which shall include
without limitations, acts of God, earthquake, labor disputes,
changes in law, regulation or government policy, riots, war, fire,
epidemics, acts or omissions of vendors or suppliers, equipment
failures, transportation difficulties, or other occurrences which are
beyond WEBCENTRICK LLP’s reasonable control. You are responsible and
acknowledge 100% liability and responsibility for all customer
network security systems, firewalls and any other network security
necessary to protect your data, systems or networks.
f. Transfer of account, services or WEBCENTRICK LLP Equipment.
WEBCENTRICK LLP may sell, assign or transfer your account to a third
party without notice to you. You may not assign or transfer your
VoIP Services without our written consent which will not be
unreasonably withheld. We may, however, refuse to allow you to
assign or transfer your VoIP Services if you lease your WEBCENTRICK LLP
Equipment or if your account has an outstanding balance.
g. Other. This document and any Term Agreement contains the entire
agreement between WEBCENTRICK LLP and you, the customer, and no
salesperson, installer, customer service representative, authorized
retailer, or other similarly situated individual is authorized to
change the terms of this Agreement or any Term Agreement.
WEBCENTRICK LLP may, however, change the terms and conditions of this
Agreement in the future and will notify you if that occurs. The
terms of this Agreement, which either are expressly stated to
survive or by their nature would logically be expected to survive
termination, shall continue thereafter until fully performed.
Entire Agreement: This Agreement constitutes the entire
Agreement between the parties and no other representations or
statement will be binding upon the parties. If any part of the
Agreement is held to be invalid or unenforceable for any reason, the
remaining terms and conditions of this Agreement shall remain in
full force and effect.We hold the rights to make alterations in the
terms and conditions of this agreement with your consent.